Cancellation policy

Last updated: May 16, 2026

This policy applies to purchase options such as preorders, where a customer places an order for a product that may not be immediately available for dispatch.

Preorders

Some ShieldTech products may be available for preorder when they are out of stock. This depends on the specific product and supplier availability.

If a product is available for preorder, this means the product is not currently in stock and will be dispatched once stock becomes available.

Preorder timeframes are estimates only and may change due to supplier delays, import delays, customs delays, courier delays, or other factors outside our control.

Cancelling a Preorder

You may request to cancel a preorder before it has been dispatched.

To request cancellation, contact us at:

Email: info@shieldtech.co.za
Phone: +27 83 260 4817

Please include your order number.

If the preorder has not yet been dispatched, we may cancel the order and process a refund using the original payment method where possible.

After Dispatch

Once a preorder has been dispatched, it can no longer be cancelled as a preorder.

After dispatch, the normal Return and Refund Policy applies.

Products Not Available for Preorder

If a product is out of stock and not available for preorder, customers may use the available notification or contact options to request stock updates.