Refund policy

Last updated: May 16, 2026

Thank you for shopping with ShieldTech. We want you to feel confident when ordering from us, which is why we aim to provide clear product information, compatibility guidance, and support before and after your purchase.

Because our products are electronic vehicle accessories and are model-specific, please read this policy carefully before placing an order.

Returns for Incorrectly Ordered Products

If you ordered the wrong product, selected an incorrect vehicle model, or changed your mind, you may request a return within 30 days of delivery, provided that:

the product is unused;
the product has not been installed or attempted to be installed;
the product is undamaged;
the product is returned in its original packaging with all included parts and accessories;
the return request is submitted within 30 days of delivery.

Before ordering, we strongly recommend checking the product fitment details carefully. If you are unsure whether a product is compatible with your vehicle, please contact us before placing your order.

Return Fees and Return Shipping

ShieldTech does not charge a restocking fee or return processing fee for approved returns.

Return shipping is the customer’s responsibility for returns caused by incorrect product selection, incorrect vehicle details, change of mind, or ordering the wrong model.

If the return is due to a confirmed fault or an error on our side, ShieldTech may assist with replacement shipping or return arrangements.

Installed or Used Products

Due to the nature of electronic vehicle accessories, we do not accept returns on products that have been installed, used, damaged, modified, tampered with, or incorrectly fitted, unless the product is confirmed to be faulty.

Preorders and Out-of-Stock Items

Some products may be available for preorder when they are out of stock. This depends on the specific product and supplier availability.

If a product is available for preorder, this means the item is not currently in stock and will be dispatched once stock becomes available.

If a product is out of stock and not available for preorder, customers may use the available notification or contact options to request updates when stock becomes available.

Cancelling a Preorder

If you place a preorder and later want to cancel it before the item has been dispatched, please contact us as soon as possible.

If the preorder has not yet been dispatched, we may cancel the order and process a refund.

Once a preorder has been dispatched, the normal returns policy applies.

Faulty or Defective Products

If you believe your product is faulty, please contact us as soon as possible at:

Email: info@shieldtech.co.za
Phone: +27 83 260 4817

Please include:

your order number;
a description of the issue;
photos or videos where possible;
your vehicle make, model, year, and relevant trim or engine details.

If the product is confirmed to have a manufacturing defect, we may offer a replacement, repair, or refund, depending on the situation and availability of stock.

Delivery Damage

If your order arrives damaged, please contact us within 7 days of delivery. Please include photos of the packaging, the product, and any visible damage.